Returns and Refunds Policy

Faulty products

If a product you have purchased from Bobs Bulk Booze is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will happily refund your money, exchange or, where possible, repair the product.

We will ask you for valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt or tax invoice.

Change of mind return

Bob’s will happily give you a refund or an exchange if you have changed your mind about a purchase, provided that the product is:

Returned within 30 days after it has been purchased;

Within its use by or best before date;

Still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened); and

Not opened or damaged, and in a re-saleable

Drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. When purchasing for an event, please take this into

Proof of purchase is also required (your original receipt or tax invoice) with you when returning a product under the change of mind policy.

Bulk Order Returns

Up to 20% of the original purchase value can be returned/refunded providing:

Returned within 30 days after it has been purchased;

Within its use by or best before date;

Still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened); and

Not opened or damaged, and in a re-saleable

Drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. When purchasing for an event, please take this into

Proof of purchase is also required (your original receipt or tax invoice) with you when returning a product under the Bulk Order policy.